In our trip, we have come across many guides, drivers, waiters, hotel bellboys, and many others who deal with customers directly, and the tips paid by their customers play a significant part of their income.
If I were them, I would do everything I could to keep my customers as happy and satisfied as possible. And yes, most of these people I came across tried to give some kind of customer service, but obviously, some were much better than others.
So what makes the good and the bad?
To me, as a customer, the most important character one should have for good service is the sincerity. Let me feel that you are genuine please! Let me feel that you are not doing this just for the tips, but for goodwill, for the name and reputation of your hotel/restaurant, for giving a welcoming, pleasant experience to the tourists who are visiting your beautiful country.
Just don’t put money first.
Well… at least don’t let your customers feel so haha 😛
Actually many tourists would be happy to pay a more generous tips if they are really happy with the service they get, especially for the driver can make a very big difference to the quality of the trip. For example, we would be happy to tip our Indian car rental service driver a double of what we have actually tipped if we had a great time with him. But we didn’t. If I had to give him a grade, it would be a C+. But since we knew that tips played a big role in his income, we still tipped him Rs100/day, more or less the average I guess.
Too much? Too little? What do you think?
This friendly Indian (maybe a manger of the eatery?) voluntarily helped and explained the different Indian food to us two tourists who looked puzzled in front of the big menu (our first lunch in India). This is what I would call good customer service 🙂