“Excellent hardware, yet insufficient software” (硬件充足，軟件不足) – This is my comment of the place after my Sanya trip.
With miles-and-miles of long beaches, beautiful sunshine and blue sky, and many world-class hotels such as Hilton and Kempinski, Sanya has all the necessary “equipments” to be a premier, top-class beach resort nowadays.
But it is the software that Sanya is now terribly lacking of. A world-class resort must have the amenities and atmosphere for its tourists to truly enjoy and relax themselves during the time they spend there. How can tourists truly enjoy if they have to take the bad attitude of taxi drivers’ every time after rejecting to go to the driver suggested shop/restaurant? And how could tourists have an absolutely relaxing vacation if they have to watch out for all the tourist traps and worry of being ripped off big time by some shops or seafood restaurants?
And this is the same for the world-class resort hotels in Sanya. Yik and I stayed in Kempinski Hotel during our Sanya trip. The beautiful hotel has everything a five-star resort should have, with its own private beach, internet access, a private balcony with an outdoor bath tub in each of its room, and such. Despite of all that it has, there are many things one can spot here and there that shows its inadequacy.
For example, we had our complimentary buffet breakfast in the hotel every morning. It was not great, but good enough, well… besides its soggy cereals and the dead cockroach we found in the middle of the walkway (it was taken away by a waitress after Yik notified her about it). But compare to a lively running rat, a dead roach doesn’t seem to be much of a big deal huh. Yes, no kidding, we saw a big rat running from one side of the lobby to the other side of the lobby. I wonder if anyone working in the hotel actually saw it and just pretended that they didn’t. Haha.
And while the customer service at the lobby desk was very friendly and helpful, there was still much space for improvement in the restaurants of this five-star hotel. In fact, bad customer service is one of the most common comments that I have heard of from my friends on many of the five-star hotels in Sanya which they stayed in.
If there is no improvement on its software, I really find no reason to choose Sanya over Cebu, Bangkok, Bali and other beautiful places in Southeast Asia for my next battery-recharging vacation.
Sanya, indeed, is a very beautiful place.